Oracle Fusion Financials Support & Implementation

1. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and company name when you submit forms
• Information about your Oracle Fusion environment and support requirements
• Communication preferences and service inquiries
• Technical information when you use our website (IP address, browser type, device information)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our support and implementation services
• Respond to your inquiries and fulfill your requests
• Send you technical notices, updates, and administrative messages
• Communicate with you about services, offers, and events
• Monitor and analyze trends, usage, and activities

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent or at your direction
• With service providers who perform services on our behalf
• To comply with legal obligations or protect rights and safety
• In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Withdraw consent at any time

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: erpd24dee@gmail.com

Phone: +91 9201226575

1. Acceptance of Terms

By accessing and using O Support's services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services Description

O Support provides Oracle Fusion Financials support, implementation, training, and consulting services. Service specifications, timelines, and deliverables will be outlined in individual service agreements.

3. Client Responsibilities

Clients agree to:

• Provide accurate and complete information about their Oracle Fusion environment
• Grant necessary access and permissions for service delivery
• Maintain appropriate backup of their data
• Respond promptly to requests for information or approvals
• Comply with Oracle licensing and usage terms

4. Service Level Agreements (SLA)

Response times and service levels vary by support plan:

• Critical Issues: Response within 4 hours
• High Priority: Response within 8 hours
• Medium Priority: Response within 24 hours
• Low Priority: Response within 48 hours

Specific SLA terms will be detailed in your service agreement.

5. Payment Terms

Payment terms are specified in individual service agreements. Generally:

• Implementation projects: Milestone-based payments
• Support services: Monthly or annual subscription
• Consulting: Hourly or project-based rates
• Late payments may incur interest charges

6. Intellectual Property

All custom configurations, scripts, and documentation created by O Support remain our intellectual property unless otherwise agreed in writing. Clients receive a license to use deliverables for their internal business purposes.

7. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during service delivery. This includes business data, configurations, and strategic information.

8. Limitation of Liability

O Support shall not be liable for indirect, incidental, special, or consequential damages. Our total liability shall not exceed the fees paid for the specific service in question.

9. Warranties and Disclaimers

We warrant that services will be performed professionally and competently. However, we do not guarantee specific results or outcomes. Services are provided "as is" to the extent permitted by law.

10. Termination

Either party may terminate services with 30 days written notice. Immediate termination may occur for material breach. Clients remain responsible for payment of services rendered through termination date.

11. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, or system failures.

12. Governing Law

These terms shall be governed by and construed in accordance with applicable laws. Any disputes shall be resolved through negotiation or, if necessary, binding arbitration.

1. Professional Services Disclaimer

O Support provides professional Oracle Fusion Financials consulting, support, and implementation services. While we strive for excellence, we cannot guarantee specific business outcomes or results. The success of any implementation depends on various factors including client cooperation, data quality, and organizational readiness.

2. Oracle Relationship

O Support is an independent consulting firm providing services related to Oracle Fusion Financials. We are not affiliated with, endorsed by, or an official partner of Oracle Corporation. Oracle and Oracle Fusion are trademarks of Oracle Corporation. All references to Oracle products are for descriptive purposes only.

3. Information Accuracy

We make every effort to ensure information on our website and in our communications is accurate and up-to-date. However:

• Oracle Fusion Financials features and functionality change regularly through updates
• Information may become outdated between website updates
• Specific features and capabilities may vary by Oracle license and configuration
• We are not responsible for errors or omissions in content

4. Service Limitations

Our services are subject to certain limitations:

• Services are contingent on Oracle system availability and performance
• We cannot control Oracle's cloud infrastructure or update schedule
• Some issues may require Oracle Support involvement beyond our control
• Implementation timelines may be affected by factors outside our control

5. Data and Security

While we implement security best practices:

• Clients are responsible for maintaining their own data backups
• We are not liable for data loss due to client actions or system failures
• Security of client Oracle environments depends on proper configuration and maintenance
• Clients must comply with their own security and compliance requirements

6. No Financial or Legal Advice

Our services involve technical configuration and support of Oracle Fusion Financials software. We do not provide:

• Financial planning or investment advice
• Legal advice or interpretation of regulations
• Tax advice or compliance guidance
• Audit services or attestation

Clients should consult appropriate licensed professionals for such matters.

7. Third-Party Services and Links

Our website may contain links to third-party websites or references to third-party services. We do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Testimonials and Case Studies

Any testimonials, case studies, or success stories represent specific client experiences and may not be typical. Results vary based on numerous factors unique to each organization.

9. System Compatibility

We work with Oracle Fusion Financials cloud applications. Compatibility with other systems, third-party applications, or custom integrations may vary. Clients are responsible for verifying compatibility requirements for their specific environment.

10. Service Availability

While we offer 24/7 support options, service availability may be affected by:

• Scheduled maintenance windows
• Emergency situations or natural disasters
• Technical infrastructure issues
• Resource availability and workload

11. Changes to Services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice of material changes affecting active clients.

12. Limitation of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.